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IT Described

managedCare is a managed IT support solution for your business offered in various tiers depending on the services you require and your budget.

managedCare™ keeps your computer Network running smoothly.

Keep your critical computer networks running consistently and at high performance levels with Tech North Solutions managedCare™ service; a comprehensive, proactive, guaranteed maintenance plan.

Sign Up for a Free 27-Point Network Assessment

With managedCare™, your network will:

  • Perform effectively
  • Stay up to date
  • Provide reliable service

Tech North will help you manage your computer network and related costs by assessing your network and putting you on an unlimited maintenance and support program for a simple fixed monthly fee.

managedCare™ gives you:

  • Security – Guard your network, servers, and PCs against outside threats and interference.
  • Optional Unlimited IT Help Desk Support - Access to help desk technicians to address individual needs and respond to network alerts and connection issues.
  • Proactive Maintenance and Security Updates – Ensures patches and updates are current for network and PC operating systems.
  • 24x7 Monitoring - Allows us to proactively maintain your systems, immediately respond to problems, and provide strategic guidance before trouble starts.
  • Disaster Recovery Services – A current working image of your servers is maintained to quickly restore operations in the event of a disaster.
  • Back-up Solutions – Ensure important business data is reliably backed up.
  • Virus, Spam and Spyware Protection – Vital functions are continuously kept up to date.
  • Technology Planning – Infrastructure is kept up to date allowing your network to grow with your company.

Contact us for more information

essentialCare Support

  • Continual network monitoring
  • Continual workstation, server, and device monitoring, updating and maintaining
  • Preferred client discount of more than 10% on non-contract technical support
  • Virus definition and security patch updates
  • Scheduled disk maintenance (temp file removal and defrag)
  • Guaranteed 8-hour response to technical problems
  • Monthly summary report and daily system status e-mail update

proCare Support

  • Initial site survey (27-point network audit)
  • Continual network monitoring
  • Continual workstation, server, and device monitoring, updating and maintaining
  • Quarterly on-site consultation
  • A preferred client discount of more than 20% on non-contract technical support
  • Guaranteed 1-hour response to technical problems
  • Virus definition and security patch updates
  • Virus removal and cleaning
  • Spyware monitoring and removal
  • Scheduled disk maintenance (temp file removal and defrag)
  • Creation of acceptable use policy
  • Monthly executive summary report and daily system status e-mail update
  • Monthly network tune up
  • Unlimited software upgrades (labour only)
  • Adding and removing users

totalCare Support

  • Initial site survey (27-point network audit)
  • Continual network monitoring
  • Continual workstation, server, and device monitoring, updating and maintaining
  • Quarterly on-site consultation
  • Preferred client discount of more than 25% on non-covered technical support
  • Guaranteed 1-hour response to technical problems
  • Virus definition and security patch updates
  • Virus removal and cleaning
  • Spyware monitoring and removal
  • Scheduled disk maintenance (temp file removal and defrag)
  • Creation of acceptable use policy
  • Monthly executive summary report and daily system status e-mail update
  • Monthly network tune up
  • Unlimited software upgrades (labour only)
  • Adding and removing users
  • Year-end technology review
  • Server and workstation loaner in the event of a workstation or server crash
  • Server restore
  • Unlimited Help Desk support and break-fix services
  • Loaner PC/server
  • Vendor liaison services
Plus, you will be covered under our 100% No-Hassle Guarantee

Ready to find out more?

Drop us a line today for a free quote!