Managed IT Support
managedCare™ keeps your computer Network running smoothly.
Keep your critical computer networks running consistently and at high performance levels with Tech North Solutions managedCare™ service; a comprehensive, proactive, guaranteed maintenance plan.
The managedCare Advantage
managedCare is a managed IT support solution for your business offered in various tiers depending on the services you require and your budget.
The comprehensive review will be conducted by one of our senior technicians who will determine your current network status including any issues requiring correction prior to the SupportCare™ Service engagement. Upon completion we will be able to:
- Pinpoint any exposure or risk to potential lapses in security, data backup, power outages, and system downtime.
- Outline a powerful and comprehensive line of defense for your specific network against even the most evasive and deadly computer viruses, hackers, and spam.
- Recommend ways to speed up your entire computer network while cutting costs on your Internet service, e-mail, and possibly even your phone bill!
- Create Initial Network Documentation (basically a blueprint or index of your entire network). This document allows any technician to know exactly how your network is configured at a glance, saving you precious consulting time and money to figure out what’s under the hood. Most firms charge over $1,000 for this service alone, but we’ll do it for FREE.
- We will also provide you with a detailed written report in plain English which will outline your high risk areas for viruses, down-time, or other problems, and explain how our managedCare services can eliminate these threats.
To schedule your FREE 27-Point Network Assessment, and to get more information about our managedCare™ Service, simply complete and submit this form or call 1 877 692 7997.
essentialCare Support
- Initial site survey (27-point network audit)
- Continual network monitoring
- Continual workstation, server, and device monitoring, updating and maintaining
- Quarterly on-site consultation
- A preferred client discount of more than 20% on non-contract technical support
- Guaranteed 1-hour response to technical problems
- Virus definition and security patch updates
- Virus removal and cleaning
- Internet and remote access configuration
- Firewall configuration
- Firewall firmware status
- Mission critical application availability and data security requirements
- Review company security policies including:
- Password administration
- E-mail usage and archiving
- Storage of company confidential information
- Network administration
proCare Support
- Initial site survey (27-point network audit)
- Continual network monitoring
- Continual workstation, server, and device monitoring, updating and maintaining
- Quarterly on-site consultation
- A preferred client discount of more than 20% on non-contract technical support
- Guaranteed 1-hour response to technical problems
- Virus definition and security patch updates
- Virus removal and cleaning
- Spyware monitoring and removal
- Scheduled disk maintenance (temp file removal and defrag)
- Creation of acceptable use policy
- Monthly executive summary report and daily system status e-mail update
- Monthly network tune up
- Unlimited software upgrades (labour only)
- Adding and removing users
totalCare Support
- Initial site survey (27-point network audit)
- Continual network monitoring
- Continual workstation, server, and device monitoring, updating and maintaining
- Quarterly on-site consultation
- Preferred client discount of more than 25% on non-covered technical support
- Guaranteed 1-hour response to technical problems
- Virus definition and security patch updates
- Virus removal and cleaning
- Spyware monitoring and removal
- Scheduled disk maintenance (temp file removal and defrag)
- Creation of acceptable use policy
- Monthly executive summary report and daily system status e-mail update
- Monthly network tune up
- Unlimited software upgrades (labour only)
- Adding and removing users
- Year-end technology review
- Server and workstation loaner in the event of a workstation or server crash
- Server restore
- Unlimited Help Desk support and break-fix services
- Loaner PC/server
- Vendor liaison services